Posts Tagged Apple

Google Voice: Why AT&T Was Right

200px-Att_new_logoDissenting opinion. There’s been a lot of garbage and hogwash written about why Google Voice was taken down and barred from the iTunes App Store for the iPhone. There’s also been debate as to whether it was Apple or AT&T who demanded the take down. The one thing everyone seems to agree on is that this was an evil and wrong-headed move by Apple and AT&T.

First off, it really shouldn’t be hard to figure out who ordered the take down. If Google Voice (and other IP-based phone apps like Skype) are allowed to operate over cellular/3G this represents a major business challenge to AT&T. Forget about “right” and “wrong” and your hippy ideals of “open” this and “free love” that for a minute. Do the goddamn math.I pay $122.04 per month with taxes to AT&T to operate my iPhone every month. I don’t even have that fancy of a plan. It’s upper-middle class. I have 900 anytime minutes, the iPhone data plan, and 1500 SMS per month–that’s it. AT&T gets about $100 of that per month after taxes. Now if Google Voice were available, I would instantaneously drop my voice plan from my $60 for a 900 minute plan to the barebones $40 450 minute plan. I would go from the $15 1500 SMS to the $5 200 SMS plan. Net net I would be paying AT&T $35 per month or $420 per year less to the Big Blue Death Star. Oh yeah, and that $420 has near zero marginal cost. It’s the sweet, sweet gravy on AT&T’s poutine. Consider hundreds of dollars of lost revenue per customer for all 78 million American 3G subs that AT&T has and all of a sudden this little Google Voice app approval thing looks like potentially billions of dollars of lost gross margin for AT&T every year. Ouch.

So should we get all up in arms and boycott the iPhone over this apparent customer-screwing move like a bunch of irate schoolchildren who just threatened to stop playing kickball until the rules are to our liking? Hell no. AT&T is a business you communist fool. They ain’t no charity. Randall Stephenson isn’t the CEO for his health. They have executives and a Board of Directors responsible to their shareholders in both the short and long-term. They are not about to voluntarily give up billions of dollars of margin and screw their shareholders over just because you think Apple and AT&T are capricious in their App Store approval process. News flash: It’s their multi-billion dollar 3G network, so we’re playing by their rules. It’s their kickball and their field.

Can AT&T hold out on Google Voice forever? No. They can’t ostrich this one for too long or the FCC or some 18 year old’s technology will find a way around whatever barriers are erected. (Life always finds a way. Doesn’t it Mr. Goldblum?) AT&T needs to come up with a solution. Very short-term they need to deny Google Voice exists except perhaps over Wi-Fi, but after that they need a plan. That’s the responsible thing to do for their company and shareholders.

For instance, AT&T could allow Google Voice but change their rate plans to go one of two ways: 1) the simple way…create a single totally unlimited iPhone plan that costs $89 pre-tax for everyone (i.e. a price point that’s higher than the current median iPhone plan price point but not too high) that doesn’t make silly breakouts for voice, data and SMS. They could call it The “Its All Frickin’ Packets Anyhow Plan.” Alternatively, AT&T could bundle voice, data and SMS together and base their plans on either access speed or MBs per month (or something else?). This would be similar to home internet access through AT&T U-Verse and others. (i.e. In the ISP world this is “Do you want access rates of 3mbps, 6mbps 12mbps or 18mbps?”) I don’t know if cell towers currently have the technological capability to throttle 3G service rates by individual handset (guessing not yet) but this is probably something they should start working on pronto if they haven’t already. Personally I think MBs per month would be a terrible idea that only complete nitwits would go with and would stifle all innovation. I also think Apple would quit AT&T the minute they did that. I am sure there are other sound ways too of AT&T making up for much (but probably not all) of the lost revenue that Google Voice and its kind represent, but the key thing is moving away from “minutes, SMS, MBs” to a less artificial approach that recognizes its all packets anyhow and AT&T should get paid for packets not minutes. (For instance, if at the end of the day under the new billing scheme my bill only goes down by $15 per month–the amount I pay for SMS, I would not be upset. Current SMS fees should be felony offenses in all 50 states.) The real problem is that AT&T still thinks of itself as a phone company.

So who rejected Google Voice? Yeah, I am going to have to go ahead and go with “AT&T” here as my final answer. And why? Because smart companies don’t voluntarily shoot themselves in the foot. Once you accept the fact that even though technology will continue to innovate, AT&T will continue to find clever ways to charge you an inflation-adjusted $80-$100/month you’ll be a happier person for it. So, Messrs. Arrington and Calacanis please give it a rest and realize that AT&T is a business and not a not-for-profit. Use some common sense. AT&T did what anyone should expect of them: they did not commit Seppuku.

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REVIEW: Apple iTablet

Now that the FT has confirmed the existence of an Apple tablet-style device running a future version of iPhone OS, I thought it would be appropriate to publish an advanced review of the product.

Now you may say to yourself “Hey, how can you write a review of something you’ve never used, let alone seen?!” And I’ll politely tell you to shut the hell up because here’s a little secret: I’ll get it 95% right now and Mossbergapple-tablet3, Pogue and those other amateurs will fill in the least important 5% months from now. You can know most everything you need to know about technology and gadgets without ever seeing or using them. This review is based on just a handful of reasonable rumors from the FT and Engadget 1) It’s a 10” multi-touch tablet 2) Runs iPhone OS not OS X 3) Costs less than a MacBook but more than an iPhone 4) Probably EVDO and/or HSDPA ready. So here’s my otherwise totally fraudulent and 100% made up, yet probably spot on review. [Comments from my present day self in brackets.]

Awesome, but what is it?
Today [on launch day in 2009 or 2010] the iTablet is definitively a “nice to have” given its price point and jack of all trades, but master of none qualities. For instance, it’s great for watching movies, but so is my TV or my MacBook Pro. It’s great for reading a book…but so is my, um, book or (theoretical) Kindle. It’s great for listening to music but so is my iPhone or extensive collection of wax cylinders. It’s great for email, but so is anything with electricity and lights these days.

However, this device is packed with nearly unlimited potential and should become a want-so-bad-that-I-need-to-have in the near future as apps are developed for its SDK. It’s “good enough” at so many things that once one or two compelling and totally unique apps are developed for it that appear nowhere else, all of a sudden during your lunch breaks you’ll catch yourself trying to mentally justify the purchase until…one day you walk into an Apple store an whip out that American Express card and buy one (whilst sneering to yourself that everyone around you knows less about computers than you do.) And by the way—just like the iPhone—what constitutes the “compelling, killer app” will likely be different for different demographics.

What does the future hold?
I can’t tell you what you’ll use this for in the future because those applications haven’t been invented yet. [Ironic enough for you?] For instance, who could have predicted Smule’s Ocarina or Sky Burger for the iPhone? But I can tell you two places you will be using said future apps: while traveling (planes, trains, minivans, hotels, dolphins, mustaches) and in your living room (no bathrooms please). Eventually, you’ll start using your primary computer less and less—only to edit complex documents and download photos from your DSLR.

Hardware and Software
The overall design is beautiful and the screen is gorgeous and dense. [But what the f*ck would you expect from Jonny Ive and the Apple ID team?] The software is intuitive and it’s great to see Apple playing leap-frog with all that cool Palm Pre eye candy / features. [Of course Apple’s going to strike back and steal the Pre’s hardly audible thunder with their next OS revision. If you don’t see this one coming, you’re a complete jackass.] The on-screen keyboard is surprisingly good though still inferior to the real thing. Battery life varies with usage and is mediocre overall. [Get it? Well, laugh then. All gadget battery reviews are the same.]

Conclusion
Beautiful and captivating but expensive. [Insert “So is your mom” joke here.] Do you need it today? No, not at all. But do you want it? Yes.

Will this be something you buy in the next 24 months? If you’re the type of person who shops at Whole Foods, yes you will. You’ll travel with it on weekends to the Hamptons and Napa rather than carrying your laptop and it will be the coolest thing in your living room for watching that spur of the moment YouTube clip with friends. And it just might get you excited about gaming again as interactive board games come out for it. [Can anyone say Settlers of Catan for the iTablet?] This device should also have a huge opportunity in vertical markets such as healthcare, retail, automotive and high-end home theater.

[PS—As a Product Marketing guy, I can pretty much guarantee it won’t be called the iTablet or iPod Tablet because those names have all sorts of issues, but since Apple doesn’t pay me I am not going to spend the next two months coming up with an original or awesome name for it.]

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Top 10 Ways to Make the iPhone Enterprise Class

Lloyd Blankfein loving his new and improved iPhone OS.

Lloyd Blankfein loving his new and improved iPhone OS.

Here are my Top 10 Really Easy Ways to Make the iPhone Enterprise Class. When I say an Apple product’s name and enterprise class in the same sentence I know it’s a bit of an oxymoron and that Apple “really isn’t targeting the Blackberry/enterprise market” (in the words of my Apple buddies on the iPhone team) and I know that, but then again when you integrate Exchange into a smartphone, you can’t be surprised by requests like these. Gosh darn it, I love my iPhone but I secretly openly still miss a Blackberry.

To make this interesting I am going to skip obvious suggestions:
1) A physical keyboard
2) Incredible battery life
3) The ability to automatically read my mind and reschedule time-wasting meetings into 2H 2017.

Here we go…

10) Give me a little “i” on the Lock Screen. When people tap on this I should be able to write  in a free text field “If found, please call 212-902-1000″

9) Don’t bury the Bluetooth Setting. I crave battery life and constantly toggle this setting on and off because I like to look hard core and wear my Bluetooth headset at inappropriate times like funerals, jury duty and baptisms but then turn bluetooth off while burning my battery life playing video games. Why bury the setting? Why?

8) Allow me to easily add a Contact during an Active Directory/LDAP lookup. Some new senior Managing Director just got added to my team and I need to send this draft analysis by black car to his house in Southampton by 6am on Saturday but I don’t have his contact info in my Contacts already. Shouldn’t I be able to add his Contact Card to Contacts easily (like on a Blackberry) after looking him up?

7) By default, all new Calendar events should have an Event Notification. What the hell is the point of a calendar event without one? Don’t you understand I am too busy and important to remember things like my son’s birthday? That’s why I bought this goddam iPhone in the first place.

6) Give me a Snooze option for Calendar events. OK, so I was just told by a Calendar Reminder that I have to call my parole officer in 15 minutes, but I am busy with this game of Snood. What if I forget in the intervening time? 15 minutes of Snood time is like 4 days back on planet Earth. The lack of this little feature just cost me six months of hard time.

5) Unified Inbox that includes Sent and Draft emails. Nothing makes me miss a Blackberry more than sitting on an airplane composing an email only for the draft to get saved to some far off land in a folder many fingers taps away. I should have the option to see Sent Mail in that Inbox and the email from multiple accounts. I don’t have the time to move around between Inboxes. I am important and busy like a boss!

4) Fix Mail’s bugs for Exchange accounts while offline. Please allow me to delete, move, etc. email in an Exchange account on the iPhone even if I don’t have signal. This works for other types of mail accounts today, but not Exchange. This is (an embarrassing) no-brainer.

3) The Contacts field of Phone should have the option to default to Search rather than Alaphabetical list. Unlike mom and little Joey who have seven contacts programmed into their phones, I have 655 contacts in my address book! Scrolling through them by letter doesn’t cut it.

2) Fix the Location field in Calendar. I NEED to be able to dial phone numbers for meetings and Google Maps directly from Calendar. Any Managing Director worth his salt would probably throw the iPhone out the window of his black car the first time a meeting reminder popped up for a dial-in meeting with some crazy phone number and dial-in code and he couldn’t dial directly from Calendar. (I filed this bug with Apple on iPhone 2.0…waiting…Bueller? Bueller? Anyone? Anyone?)

1) Add a “Redirect” option to the Incoming Call screen. Let users configure the phone number this redirects to. Can you say Assistant? Or better yet, can you say Analyst? :-) Apple, want to best Research In Motion in the enterprise? This one feature will surely make most Blackberry users want to become switchers too.

Addendum
A quick definition of enterprise class: I used to work at a large investment bank. There are very few users who are more demanding than this crowd. So let’s set the bar high and go with M&A investment bankers as our definition of enterprise class. How do you know if you belong? Do you know offhand how many hours there are in a week? Have you ever worked more than 120 hours in a week? Have you ever made a Windows Mobile phone last less than two hours on a single charge? (I have. Hello Moto Q. Goodbye Moto Q.)

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